Cookies are small, usually randomly encoded, text files that help you navigate through a website. They are generated on the sites that you visit, as well as by third-parties that websites work with, to manage key elements of their business-user functionality. In most cases they do not involve or use personal information in any way.
Cookies are used extensively online and have become part of the fabric and make-up of what has made the internet work effectively for consumers and businesses. Without cookies, many areas of functionality (for example, user logins, shopping baskets and other customization features) would not work as expected.
Further information on cookies can be found at the EU Internet Handbook or AllAboutCookies.org.
Session cookies are temporary cookies that are not stored on your computer or mobile device. They are used as part of the login, authentication and session management flows of the SaaS platform websites. Certain session cookies are also used to understand, for example, if a user interacting with our company website is a new visitor or a visitor returning as part of the same browsing session. These session cookies are erased when you close your browser, or after extended inactivity.
Persistent cookies are those placed on your computer or mobile device for a pre-determined length of time when you visit this site. They are used on both the SaaS platform and company websites, including, for example, to understand (through Google Analytics or Marketo services) what areas of our websites and platform are most popular, and how customers and users engage with them.
Other tracking technologies
Other tracking technologies are used on dyscover’s company website and SaaS platform sites. These are primarily used to understand if customers or users are interacting with any marketing-type emails sent from our systems. Examples include:
Flash Locally Stored Objects (eg ‘Flash’ cookies) – these follow the same principle as normal standard cookies in that they allow information to be stored on a user’s machine.
Transparent GIF or web beacons- these mechanisms can be used to deliver a cookie to your browser. They can also be used in email marketing to identify to the sender if an email has been opened.
What is the GDPR?
The General Data Protection Regulation (GDPR) is being introduced to harmonize data privacy laws across Europe, to protect the data privacy of all EU citizens’ data, and to shape the way organizations across the region approach data privacy. GDPR replaces the Data Protection Directive 95/46/EC and it comes into force on May 25th, 2018. The full text of the GDPR can be found here.
GDPR significantly increases the responsibilities for organizations and businesses in how they collect, use, and protect personal data. At the centre of the new law is the requirement for organizations and businesses to be fully transparent about how they are using and protecting personal data, and to be able to demonstrate accountability for their data processing activities.
Why we welcome GDPR at dyscover
At dyscover, we understand the importance of putting privacy and data protection in the hands of our customers, so we are fully in compliance with the GDPR. We have carefully examined the relevant provisions of the GDPR and we’re closely following applicable GDPR guidance issued by regulatory authorities. The GDPR strengthens individuals’ privacy rights through tighter controls over the processing of their personal data, significant expansion of their rights over their data, and increased transparency into the nature, purpose, and use of it. In our eyes, GDPR is a good thing.
dyscover’s commitment to GDPR compliance
dyscover is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our products, then you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from 3rd April 2019.
What we collect
We may collect certain information that we need in order to provide you with the business service and products that you receive from us. The information may include the following:
Name and job title.
Business telephone number
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
From time to time, we may send you technical notices, updates, security alerts, and support and administrative messages and subscription alerts. These emails are not promotional in nature. If you have opted-in to receive email communications, we reserve the right to send email communications (regarding promotional offers, events, invites) from time to time in accordance with your communications preferences. Users who receive these marketing materials can opt out at any time. If you do not want to receive marketing materials from us, you can opt-out by clearly following the “unsubscribe” instructions at the bottom of any email you receive or by emailing us at firstname.lastname@example.org.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at privacy@dyscover. We will promptly correct any information found to be incorrect.
What is a Privacy Statement and Why is It Important
We know your personal information is important to you and it is also important to dyscover. This Privacy Statement tells you what we use your personal information for and explains your rights around how we use it. Please read this Privacy Statement to understand how and why we use your personal information.
If you give us personal information about someone else, please make sure you have their permission and please make them aware of this Privacy Statement as it also applies to them.
Who Controls Your Information
For the purposes of the applicable data protection legislation, Digital Crew Limited t/a dyscover is the data controller. You will find our contact details in the Contact us section below.
Information We May Collect and Process
We may collect and process the following categories of data:
Information you give us
We may also process other information, which is not personal data within the meaning of data protection law.
Why We Collect and Process Your Information
Without collecting and using the information you provide to us or we obtain about you, it would not be possible for us to provide you with our products and/or services.
We use information held about you in the following ways:
Information you give to us.
We will use this information:
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To provide you with information about new products or services we offer that are similar to those that you have already purchased or enquired about;
To contact you from time to time for market research purposes. We may contact you by email, phone, fax or mail.
Information we collect about you.
We will use this information:
To administer our products and services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our products and services to ensure that content is presented in the most effective manner for you;
As part of our efforts to keep our products and services safe and secure;
To measure or understand the effectiveness of marketing and product information we serve to you and others, and to help deliver the most relevant information to you.
We must have lawful basis to collect and use your personal information, the below sets these out:
Needed for your contract.
Personal information about you and other users registered to under the same subscription plan is held and used to:
Provide you with a quote;
Provide you with information about the product or service;
Provide customer care and service.
Required by law: We use your personal information to comply with any law and regulations where we are required to do so.
Our legitimate interest: We use your personal information for our legitimate interests as shown below. We have taken account of any privacy risks and ensured that your data protection rights are not affected. We believe these uses benefit our customers. If you have any questions please contact us at privacydyscover.
Training: for customer service training and compliance purposes. We let you know if a call is being recorded at the start of the call so you can decide whether to continue with the call or not;
Statistical Analysis: we combine and group personal information for analysis to help us understand our customers and develop better products and services.
With your consent: For certain of our uses, we rely on your consent to collect and use your personal information. You are given the choice to provide consent or not. When we collect your consent, we explain what we need it for and how you can change your mind in the future.
Who We Share Your Personal Information With
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
Communication companies that require the data to select and serve relevant marketing information to you and others;
Third-party service providers to provide website and application development, hosting;
Data storage partners and who provide virtual infrastructure;
Partners who provide payment processing facilities on our behalf;
Analytics and search engine providers that assist us in the improvement and optimisation of our products or services.
If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
We may disclose your personal information to third parties:
In the event that we dispose of or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
If dyscover or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
Data Retention Periods
It is our aim to only hold your data for as long as this is necessary. While you continue as a customer with us we will retain your data as detailed above in this statement. The retention period will be 24 months from the date of termination of our terms of service. We have a high number of customers who re-engage with our service after a period of absence from the end of their contract. This retention period allows for the data to be reused where necessary. However, you can request that your Data is deleted at anytime within this period. We will respond to your request and complete the full deletion within 30 days.
Specific legal periods are in place for payments details, tax and invoicing data, and this would be retained in accordance with the law (which is currently six years).
We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. For more detailed and technical information please see our Security Page.
As effective as modern security practices are, no physical or electronic security system is entirely secure. The transmission of information via the internet is also not completely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available.
Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.
Where Your Data Is Stored
We store your information in the location of your choice, either in the EU or in the USA, which you have indicated at the initial contract stage. Physical files are stored in secured premises at our business address. Electronic files are stored on secure servers or in the cloud. We use cloud solutions for web hosting or proprietary software solutions delivered through the Cloud. Your data will not be transferred between our servers without your permission.
As an individual, under EU law you have the right to request that we:
Provide you with information as to whether we process your data and details relating to our processing, and that we provide you with a copy of your data (‘access right’);
Rectify and/or update any inaccurate data we might have about you without undue delay (‘right to rectification’);
The right to object to processing of data relating to you (‘right to object’);
Under certain circumstances, be restricted from processing your data (‘right to restriction’);
Under certain circumstances, erase your personal data without undue delay (i.e. the “right to erasure”). and under certain circumstances, furnish you with the personal data which you provided us within a structured, commonly used and machine readable format (‘right to data portability’).
Where we process your data solely on the basis of your consent, you are entitled to withdraw your consent at any time. This will not affect the lawfulness of our processing before the withdrawal.
You also have the right to lodge a complaint with the Data Protection Commission at any time.
The exercise of your rights might be subject to certain conditions and we might require further information from you before we can respond to your request.
You may exercise your rights by contacting our Data Protection Officer at the address or e-mail address provided below.
Changes to This Statement
We reserve the right to change this Statement from time to time in our sole discretion. If we make any changes, we will publish those changes on our website. At the bottom of this document you will find the date on which this Statement was last updated.
Questions, comments, requests and complaints regarding this Statement and the information we hold are welcome and should be addressed to us at firstname.lastname@example.org. We endeavour to deal with all requests promptly and efficiently.
Business Address – dyscover, Heritage Business Park, Bessboro Road, Blackrock, Cork, Ireland
Last updated: 3 April 2019
dyscover Terms Of Service
These Terms of Service govern your use of the dyscover platform and all services connected to the dyscover platform, websites and related mobile applications. (“Services”), provided by dyscover Ltd.
Acceptance Of Terms
This Terms of Service document is an agreement you must accept in order to use dyscover’s Services. This is a legal agreement (“Agreement”) between You and dyscover Data Ltd. trading as dyscover (“Company”), for use of the dyscover services (“Services”) which You selected or initiated. “You” refers to the individual who registered and/or provided in the dyscover website his or her credit card or other payment mechanism for the Services or, if the Services are being purchased on behalf of an entity by an individual authorized to purchase the Services on behalf of such entity, then “You” refers to such entity.
If you are entering into this TOS agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these TOS In that case, the terms or shall also refer to such entity, its staff and its affiliates, as applicable. If you do not have such authority, or if you do not agree with this TOS, you may not use the Service. You acknowledge that this TOS is a contract between you and dyscover, even though it is electronic and is not physically signed by you and dyscover, and it governs your use of the Service.
Violation of any of the terms of service may result in the termination of your account.
The Company may at its sole discretion modify the features of the Services from time to time without prior notice. dyscover reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that dyscover shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
If any users send us any feedback or suggestions regarding the Service, you grant dyscover an unlimited, irrevocable, perpetual, free license to use any such feedback or suggestions for any purpose without any obligation to you.
Access To The Services
You will receive a password and account designation upon completing the Service’s registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify dyscover of any unauthorized use of your password or account or any other breach of security; and (b) ensure that you exit from your account at the end of each session.
You may not use the service for any purpose which is illegal or violates any laws in your jurisdiction, in the jurisdiction of the Republic of Ireland or in any way that intentionally or unintentionally violates any applicable local, state, national or international law.
Any software associated with the Services is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties.
Your Content And Data
We claim no intellectual property rights over the data and material you provide to the Service. All materials uploaded remain yours.
“Data” means any data and content you upload, post, transmit or otherwise made available via the Services including messages you send, files you upload, comments you make on files, profile information and anything else you enter or upload into the Service. dyscover will make commercially reasonable efforts to ensure that all facilities used to store and process Your Data meet a high standard for security. For more information on our current practices and policies regarding data privacy, security and confidentiality, please see www.dyscover/security; we keep that document updated as these practices and policies evolve over time).
In order for us to provide services to you, we require that you grant us certain rights with respect to your Data. For example, we need to be able to transmit, store and copy your Data in order to display it to you and your colleagues, to index it so you are able to search it, to make backups to prevent data loss, and so on. Your acceptance of this TOS gives us the permission to do so and grants us any such rights necessary to provide the service to you, only for the purpose of providing the service (and for no other purpose). This permission allowing us to use third-party service providers (for example Microsoft Azure) in the operation and administration of the Service and the rights granted to us are extended to these third parties to the degree necessary in order for the Service to be provided. Depending on the service, this may involve moving your data across jurisdictional lines, or across country borders. The Company will not share, disclose, sell, lease, modify, delete or distribute any Data provided by you in any manner.
The Company will also not view the Data provided by you except when given permission by you for the purpose of support.
You agree that dyscover may include your business name in a list of dyscover’s customers online and in print and electronic marketing materials in an appropriate fashion. If you’d prefer to not have your details included please email us at email@example.com
Conduct On dyscover
You may not use the dyscover Platform to:
Upload, post, transmit, or otherwise make available any of Your Data that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable.
Upload or transmit images that contain nudity, weapons, violence or drugs.
Impersonate, or misrepresent your relationship with, any person or entity.
Upload or transmit any Content that you do not have a right to make available, or that infringes any patent, trademark, trade secret, copyright, privacy, or other proprietary rights of any party.
You are solely liable and responsible for your interactions with other users. We reserve the right to monitor disputes between you and other users, but we have no obligation to do so.
We reserve the right to terminate any account that is in breach of these terms.
You are not obligated to purchase any of the Services. If You elect to purchase Service packages or additional Services, you may elect to provide a credit card or other payment mechanism selected by You.
You agree that the Company may charge to Your credit card or other payment mechanism selected by You and approved by the Company for Your Prepaid Account (“Your Account”) and all amounts due and owing for the Services, including service fees, subscription fees or any other fee or charge associated with Your use of the Services. If there are any annual, monthly or similar periodic fees for Your subscription, these fees will be billed automatically to the credit card designated during the registration process for the Services, or subsequently designated to the Company at the start of the subscription period and at the start of each renewal period, unless You terminate Your subscription before the relevant period begins.
Prices of all Services are subject to change at any time. The company will strive wherever possible to give advance notice. Such notice may be provided at any time by posting the changes to the dyscover website or the Service itself.
All payments authorized by you into your account are final. There is no refunding of your account regardless of whether you use the Services or not.
In connection with your purchase and/or use of the Service you may be subject to taxes, including, without limitation, sales and use taxes, by any authority which has jurisdiction to impose such taxes. You agree that the obligation and payment of any such taxes shall be your sole and absolute responsibility, and you agree to indemnify dyscover to the extent that dyscover incurs any obligations or other liabilities in connection with such taxes.
You agree that in the event The Company is unable to collect the fees owed to the Company for the Services through your Account, the Company may take any other steps it deems necessary to collect such fees from you and that you will be responsible for all costs and expenses incurred by the Company in connection with such collection activity, including collection fees and legal costs. You further agree that the Company may collect interest at the lesser of 1.5% per month or the highest amount permitted by law on any amounts not paid when due.
Changing Your Service Level
Some services provided by dyscover allow you to upgrade or downgrade your service levels.
If you upgrade your service level from one package to a higher priced package, the Company will charge you thus: If you pay monthly, your first payment will be the difference between the higher priced package and your current package price, whereby monies received by Company for your current package price is pro-rated based on the actual number of days until your scheduled monthly payment date. Your regularly scheduled monthly payment date will remain the same as your initial purchase date, with subsequent monthly charges at the higher package price.
If you purchase or upgrade additional services that are charged on a monthly basis, your first payment for those additional services will be the price of the additional services pro-rated based on the actual number of days until your next monthly payment date. Your scheduled monthly payment date will remain the same as your initial purchase date, with the full price of the additional services reflected in subsequent monthly charges. If you purchase additional services that are charged on an annual basis, your first payment for those additional services will be the full price of the additional service. The renewal date for such annual additional services will be the date of upgrade the subsequent year.
There are limited package downgrade options available and no refunds. Subscribers that wish to move from a higher priced package to a lower priced package must let the current service level expire then repurchase at the desired service level (or use the Free version if available).
Subscribers that wish to remove additional services from their account must let the current additional services expire first then repurchase any desired additional services. No refunds are available.
Cancellation Of Account
You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by accessing the subscription settings panel in your settings page. PLEASE NOTE: This does not apply to Enterprise accounts.
All of your content will be immediately inaccessible from the Service upon cancellation. Within 30 days, all this content will be permanently deleted from all backups and logs. This information can not be recovered once it has been permanently deleted.
The Company, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your account. The Company reserves the right to refuse service to anyone for any reason at any time.
Abuse Of Features
The features made available through the dyscover services are intended for the normal use of the software. Abuse of features may result in a ban or removal of service. (E.g: Do not use reply-by-email address in automated systems such as Google Alerts etc. Do not auto-direct emails to a specific reply-by-email dyscover email address) RSS feeds used where dyscover data is published publicly may be disabled. RSS feeds are intended for private consumption only.
In extreme cases, we reserve the right to temporarily suspend your account if your usage significantly exceeds the average usage of other Service customers and/or there’s a danger that your usage of the services is causing disruption to other users. We’ll always attempt to reach out to the account owner before taking any action except in rare cases where the level of use may negatively, immediately impact the performance of the Service for other customers.
No Reselling Or Use Outside Of Permitted Terms
Other than using the Services as permitted under the terms and conditions of this Agreement or other written agreements between you and the Company, You may not resell, distribute, make any commercial use of, or use on a time-share or service bureau basis.
Use Of Third Party Applications And API Access
You expressly understand and agree that the Company shall not be liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.
Abuse or excessively frequent requests to the Service via the API may result in the temporary or permanent suspension of your account’s access to the API. The Company, in its sole discretion, will determine abuse or excessive usage of the API. The Company will make a reasonable attempt via email to warn the account owner prior to suspension.
The Company and/or its suppliers, as applicable, retain ownership of all proprietary rights in the Services and in all trade names, trademarks and service marks associated or displayed with the Services. You will not remove, deface or obscure any of the Company’s or its suppliers’ copyright or trademark notices and/or legends or other proprietary notices on, incorporated therein, or associated with the Services. You may not reverse engineer, reverse compile or otherwise reduce to human readable form any software associated with the Services.
These Terms will be governed by the laws of the Republic of Ireland, without regard to its conflict of laws principles.
Disclaimer limitation of liability
Disclaimer. Neither any opinion, advice or statement of us or our affiliates, licensors, suppliers, agents or visitors, whether made on our website or otherwise nor the results of any operation of the service by you constitute representations or warranties of us or give rise to any rights of reliance or otherwise for the benefit of you or any third party. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this website for the reconstruction of any lost data. We do not assume any responsibility or risk for your use of our service and the internet. Any and all services provided by us to you are provided “As is”, Without warranty of any kind. We disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, satisfactory quality and non infringement and all warranties that May arise from course of dealing, course of performance or usage of trade. Applicable law may not allow the exclusion of implied warranties, so the above exclusions may not apply to you. We and our affiliates, licensors, suppliers, and agents do not warrant that your use of our website or materials will be uninterrupted, error-free or secure, that defects will be corrected or that our website, the server (s) on which our website is hosted or our materials are free of viruses or other harmful components. Without limiting the generality of the foregoing, we hereby disclaim any and all liability for any damage to or other impact on your equipment, hardware, software, data or other information or materials, whether or not caused by or related to (either directly or indirectly) your use of the service, including but not limited to claims relating to faulty, malfunctioning or inoperable service.
Limitation of liability. In no event will we nor any of our affiliates, licensors suppliers or agents, nor our or their directors, officers, employees, consultants, agents or other representatives (“Indemnified parties”) , Be liable for any indirect, incidental, special, consequential or punitive damages or damages for loss of profits, revenue, business, savings, data, use or cost of substitute procurement, incurred by you or any third party, whether in an action in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages or if such damages are foreseeable. Your sole remedy for dissatisfaction with our website, materials or any linked site is to stop using them. The sole and exclusive maximum liability of all indemnified parties collectively for all damages, losses and causes of action, whether in contract, tort (including negligence) or otherwise, shall be the total amount paid by you, if any, to access or use our website or our materials. Your use of our website and any materials provided through our website is entirely at your own risk. You acknowledge that the limitations of liability in these terms and the allocation of risk herein are an essential element of the bargain between you and us, without which we would not have provided the service. Our pricing reflects this allocation of risk and the limitation of liability specified herein.
Errors. A possibility exists that our website or materials could include inaccuracies or errors or information or materials that violate these terms. Additionally, a possibility exists that unauthorized alterations could be made by third parties to our website or materials. Although we attempt to ensure the integrity of our website, we make no guarantees as to its completeness or correctness. If a situation arises in which our website’s completeness or correctness is in question, please contact us via our contact information provided on our Support page of the website with, if possible, a description of the material to be checked and the location (url) where such material can be found on our website.
If you have any questions regarding this agreement or if you wish to discuss the terms of service contained herein please contact dyscover limited using the contact details at our Contact page.